Our Return Policy
We at Atiya Choudhury take utmost care and do stringent quality checks to ensure that the items are delivered to you in perfect condition. Our objective is to provide a hassle-free shopping experience to our customers. Hence, we provide you with honest images and exact specifications for you to make an informed decision.
We accept returns (refund or exchange) for orders placed on our website within 14 days. Please notify us within 7 days about returning an item back to us.
- PLEASE NOTE: When returning products from an order in which you have received free shipping (an order of £100 or more), the free shipping is no longer valid if the total order value is no longer £100 or more after the returns. Hence £5 will be deducted from your total refund value to cover your shipping costs.
- Items such as earrings and nose rings cannot be returned or exchanged for hygiene reasons. This includes sets that include earrings and nose rings. We can only offer to repair this if there is some damage during transit. All of our products are handcrafted so repairing is not an issue for us.
- Any used product will not be returned
For all other items, please send us a message by email at firstname.lastname@example.org with a copy of receipt, pictures of the product and reasons for return within 7 days from the date of receipt of the product.
We have an exchange only policy at our showroom. The time frame for this is 7 days.
PLEASE NOTE – All of our products have been crafted by hand and may have slight irregularities or imperfections in color or embellishment. These irregularities are the result of the human involvement in the process and add to the finished products charm while ensuring you have a one-of-a-kind piece. Locks/clasps of clutches may be slightly different depending on what is available during the manufacturing process.
What if my order is incomplete/wrong or my product is damaged?
If due to any reason, you receive wrong/incomplete order or damaged product, you are requested to trigger us an email at email@example.com with copy of invoice/receipt and clear pictures of the product within 48 hours of receiving the product.
On receipt of your email with required documents and pictures, our team of experts will review your request and convey our findings to you within 7 working days.
If your request is accepted, you will be asked to ship back the product(s) with original packing(s) to our office in Birmingham, U.K. Please take utmost care in repackaging and shipping the products to avoid any incidental damage during the return of items.
The exchange/refund for your returned product will be processed within 7 working days of receiving the package.
Do I have to pay the shipping cost while returning my product?
Shipping cost will be borne by the customer. We do not cover any returns cost.